If you are not satisified with your purchase, or the product is not right for you, you can return your items within 14 days of receiving your order, here's how:
Please be aware we cannot accept returns on earrings due to hygiene.
Please email us using the contact options available for information on how to return your item.
The item you would like to return must be sent back to us in the same condition you received it in, and in the original packaging you were sent the product in. Any items that look worn or used will not be accepted and sent back to the sender.
Our return policy is 14 days. All items must be sent back to us within 14 days of you receiving your order.
Once we have checked your returned items and are satisifed they meet our return policy we will email you to confirm we have received your item and will apply a credit to your original method of payment within 10 days.
Postage:
Postal costs/method will be your responsibility when returning an item and shipping costs are non refundable. Shipping costs from your original order will be deducted before any refunds are given. We strongly recommend you choose a payment method which shows proof of sending and for multiple items we recommend you track the service or insure the items. We take no responsibility for any items sent to us that are not received.
Damaged or defected items:
In the instance that your item is damaged or defected you must inform us within 14 days of recieving the item for an exchange or refund. Tarnishing is not classed as damage, when exposed to chemicals. Please follow our care instructions to ensure you are looking after your pieces. We are happy to replace your item if it is damged or defected within 6 months of purchase, however this does not include shipping costs, and you will need to cover shipping costs to return the items to us.
Promotions and sales:
sales and promotions are applicable from when they are live. Items purchased at a full price will not be applicable to those offers after we have taken payment.
Any promotional codes will only be accepted once at a time.
Missing or late refunds:
Please allow 10 days for refunds to be processed. If after this time you have not reveived your refund, please first check with your bank account again, then contact your bank or credit card provider. If they are unable to give you an answer please email us.
